Refund policy

Altair Gold Return and Refund Policy:

1. Returns Accepted within 30 Days: We allow returns within 30 days of the purchase date. Items must be returned in the same quality they were received in, with all original packaging intact.

2. Customer Provides Return Shipping: Enjoy the convenience of 30 day return shipping on all eligible items. Contact our customer service team to initiate the return process. You can contact us at altairgoldhelp@gmail.com to initiate the return process. Please include your order ID number in your email. 

3. Item Condition Requirement: Please ensure that returned items are in their original condition, unworn and undamaged. We reserve the right to refuse returns if items show signs of wear or damage not caused by transit.

4. Refund Issuance: Once we receive the returned item and verify its condition, a refund will be issued to your original payment method promptly. Please allow up to 5 business days for the refund to reflect in your account.

We appreciate your trust in Altair Gold. If you have any questions or require assistance regarding our refund policy, please don't hesitate to reach out to our dedicated customer service team.